If that works, then you can come back to the order form and place the order. You’ll need to manually enter the duration of the audio file(s) you uploaded through the Dropbox link (e.g. if the audio file is 45 minutes long, you’ll need to enter that on the order form).
If that doesn’t work, please email firstname.lastname@example.org, and we’ll find a solution. Some corporate firewalls prevent uploading files, which is the most common reason for upload errors.
It depends. Files that are larger than 1GB in size can take a long time (20+ minutes) unless you have a fast internet upload speed. If you’d like, you can try uploading directly to our corporate Dropbox account here to see if the upload processes faster: https://www.dropbox.com/request/Dt3yv0P7BJmHVShzQYrt
Let us know exactly what you need transcribed in the “Notes” section of the order form (e.g. “please transcribe from 00:00:00 to 00:05:35 and from 00:10:00 to 00:50:00”). You may also need to adjust the duration of “Minutes of Audio” on the order form. You only need to pay for the duration of audio we transcribe (e.g. if you upload a 2 hour audio file and only need 20 minutes transcribed, you only need to pay for 20 minutes of transcription).
The upload is in process, which is normal. You should wait for it to finish. If you’ve been waiting for 10 minutes, check the size of the file. If the file size is larger than 1GB, it may take some time for the file to finish based on your internet upload speed.